I have a Doctoral Degree in Management Sciences (Marketing) with a complementary level in Statistics (Free University of Brussels: Université Libre de Bruxelles, Institut de Statistique et Recherche Opérationnelle).

I am currently working as the Deputy Managing Director of a Network of Savings and Credits Cooperatives.
I have published several papers in International journals in services marketing and other, but I also continue teaching and research activities in African Universities. I have also acquired a long experience in (quantitative) Data Analysis. I work in a Multicultural environment and I have a great experience in working with, as well as Managing people. I would like to work with other researchers to contribute with them in the development of marketing research and teaching as well as in Quantitative Methods of Social Sciences.


1. Balemba, K. Eddy and Bugandwa M.A. Deogratias (2016) Internal Marketing,
Employee Job Satisfaction, and Perceived Organizational Performance in
Microfinance Institutions. In: International Journal of Bank Marketing, Vol.
34, n°5; pp. 773-796;
2. Balemba, K. Eddy and Bugandwa M.A. Deogratias (2016) “The Link between
Employee Job Satisfaction, Customer Satisfaction and Retention in
Microfinance Institutions (MFIs): Empirical study from South Kivu (DRC)”.
Under revision in International Journal of Bank Marketing;

3. Etc.